Returns, Refunds, and Exchanges
If you have received the wrong items or if any items arrive defective, please reach out to us at info@lizzylondon.com to discuss the next steps.
If you're not satisfied with your purchase, you can return the goods within 14 days of receiving them, provided they are in their original, resellable condition.
Once your return is received, you'll be eligible for a full refund, excluding the return shipping costs. We are unable to offer refunds or exchanges for items that appear used, opened, or not in their original condition.
Return Policy and Guidelines:
- All returned items must be unused, unopened, and in their original plastic packaging. We do not cover return shipping costs.
- Ensure all items are securely packaged to avoid damage during transit.
- Use a traceable and insured shipping service for your return, as we cannot be responsible for items lost or damaged during the return process.
- Make sure your return has been approved before sending it back. Without approval, your return may not be processed.
Simple Returns in 3 Easy Steps:
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Request Return Details: Use the contact form below to request return information. Include your order number, email, and reason for returning.
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Ship Your Items: Send your items back to the provided return address, ensuring the package has a tracking number. As the sender, you are responsible for the return, and we aim to prevent any misunderstandings.
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Receive Your Refund: Once we receive your package, we’ll process your refund and have the amount back in your bank account within five working days.
Contact Us
For any questions or concerns, feel free to email us at Info@lizzylondon.com. We're here to help!